We would like to thank you for taking the time to complete our Quality Assurance Feedback form over December 2019/ January 2020. This information affords us the opportunity to provide the best possible care to our clients and allows us to implement improvements on an on-going basis ensuring we are taking on board your views, wants and needs of all our clients, always ensuring each package of care is person centered.
We sent feedback forms to all of our clients; their families and health professionals and we had an excellent response which we are very grateful for.The feedback form was based on Care Quality Commission’s regulatory framework which sets out five ‘domains’ of assessment which are as follows: safe; effective; caring; responsive to people’s needs; and well-led.
Overall we found that the majority of our clients, their family members and the healthcare professionals that we work with are happy with the service that we provide.
We would like to say a big ‘thank you’, to all of our clients for your kind words and constructive feedback. As always, please feel welcome to contact us at any time with further feedback. We are always evolving and learning new ways to deliver a high standard of care which we hope reflects in our performance as care givers.
If you would like to know our findings please find a brief summary for each of the CQC’s Key Lines of Enquiry and what we will do to improve on each section.
Please note that certain questions within the survey were not relevant to all of our clients. Where the question was not relevant or the respondent answered ‘not applicable’ we have calculated the percentages accordingly.
Our Quality Assurance Survey for December 2019/ January 2020 has given us an average ‘Always’ response of 94.7% from those surveyed. We are extremely happy with this result and will endeavor to continue providing the highest level of live in care to our clients.